Availability During the start of the introductory offer and until further notice, these products will only be available to the UK from this website. We are of course interested to speak to other organisations, rescues, centres, select product sellers etc, but please note our focus is to help animal welfare as far as we are able and will happily speak with those holding the same values. Postage & Delivery: All delivery dates are estimates and cannot be guaranteed. although Benoxer aims to send your product within 5 days of receiving your order, excluding public and National holidays, strikes, adverse weather conditions or other reasons beyond Benoxers control Returns: We hope you and your animal friend will be very pleased with your item. If there is anything wrong with a product from Benoxer we shall attempt to correct your purchase. Dogplex relies on manufacture so in the unlikely event you should suspect your item has a defect, please do let us know immediately. We will offer an exchange for Dogplex products where appropriate and when purchased from Benoxer. For material and manufacturing defects. But our guarantee/warranty will not cover/include damage or defect etc, examples include caused by incorrect use, misuse or improper use of products. External damage such as modification, alteration or other interference (including attempts to eat or chew on these products!). Damage caused by use, wear and tear, washing/cleaning of equipment or during use in any kind of accident off/road. Incorrect order of size, change of mind, non-defect products. Any item must be returned including all components and parts, without having been used and returned in original packaging to be accepted for exchange. On returning goods for an exchange, please ensure you include your order confirmation email and full details with your name, address, phone number, order number. We cannot replace items without this and you and your quad will surely have days out planned with places to see, and we don’t want to delay? these good days. Please note any refunds are minus all applicable costs including all postage. Refunds must be exceptional because we donate to causes via internet purchase made. We therefore have to keep costs down to enable us to do this. We shall endeavour to use the selected means of payment you used for your purchase as the one we refund less delivery and any other applicable charges, although other methods may be relied on e.g. credit voucher, bank transfer or cheque etc. To assist in this process please ensure you follow the same procedure & requirements applying to exchanges above. PRIVACY We shall not share your information with third parties unless requested by law to do so. Information is used for interest and purchase of items ©